FAQ
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What products does G2RISE offer?
G2RISE specializes in snorkeling equipment, including full-face snorkel masks, fins, snorkels, water shoes, and other snorkeling accessories for both adults and children.
How do I choose the right size for my snorkeling mask?
We provide a sizing guide on each product page to help you find the perfect fit. If you're unsure, feel free to contact our support team for assistance.
Are the G2rise snorkeling masks suitable for children?
Yes, we offer snorkeling masks specifically designed for children. Please refer to our sizing guide to ensure you choose the right mask for your child’s age and face size.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use the tracking number to monitor your order's status.
Can I return or exchange an item?
Yes, we offer a return and exchange policy. Items can be returned within 30 days of purchase, provided they are unused and in original packaging. For more details, visit our returns page.
Do you offer international shipping?
Yes, we ship to most countries around the world. Shipping fees and delivery times may vary depending on your location.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact us as soon as possible, and we’ll assist you with any changes.
Is there a warranty for G2RISE products?
Yes, all our products come with a 1-year warranty against defects in materials or workmanship. If you experience any issues, please contact our customer support team for assistance.
How do I care for my snorkeling mask?
Write To maintain your GRISE snorkeling mask, rinse it with fresh water after each use, store it in a cool, dry place, and avoid leaving it exposed to direct sunlight for long periods.
Can I use the full-face mask for diving?
Our full-face masks are designed for surface snorkeling only. For scuba diving, we recommend using traditional snorkeling masks and snorkels.
Do you offer discounts or promotions?
Yes! We regularly offer special promotions and discounts. Follow us on social media or subscribe to our newsletter to stay updated on our latest offers.
Any question?
You can reach our customer support team via email at support@g2rise.com or through our contact form on the website. We're here to help!